FAQ
How can I track my order?
After dispatch, we send a shipping confirmation email with a tracking link. Tracking updates can take a few days to appear.
How much is shipping and how long does it take?
Shipping is charged according to your destination and order weight. Please see our Shipping Policy for current rates and estimated delivery times. Your available shipping options and final charge appear at checkout.
Can I change or cancel my order?
Email customerservice@fumidar.com as soon as possible with your order number. Cancellations are accepted before processing begins and are refunded in full. Address changes depend on the order's processing status. Once processed or dispatched, changes or cancellation may no longer be possible.
How do I return an item?
Request a return within 14 days of delivery. Eligible items must be unworn, unused, with tags attached and in their original packaging. Contact us for approval and instructions before sending anything. Approved returns go to Foshan, Guangdong, China.
How will I receive my refund?
After we receive and approve your return, your refund is issued to your original payment method within 10 business days. We do not issue store credit instead of an approved refund. Your bank may need additional time to post it.
Who pays return shipping?
For non-quality returns, the customer pays the return shipping cost. FUMIDAR pays the return shipping cost for defective, damaged or incorrect items. See our Refund Policy for full terms and your statutory rights.
Can I exchange an item?
We do not offer direct exchanges. Request a return and place a separate order for the item or size you want.
What if a colour or size is sold out?
Contact us with the product name, colour and size. We can check availability; a restock date is not guaranteed.
How do I choose a size?
Check the measurements in the product's size guide and compare them with a similar garment. If you need help, email us with the product name and the measurements you are comparing.